Platform Terms & Conditions of Use vcity345

1Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you ("Member" or "User") and vcity345 ("Platform", "Us"). This Agreement takes effect immediately upon your registration of a new account or use of any service provided by vcity345.

Your continued use of this platform following any amendments to the Terms & Conditions constitutes acceptance of the updated terms. It is your responsibility to review this document periodically to stay informed of the latest applicable terms.

2Eligibility & Registration

To register and use the platform vcity345, you must meet all of the following requirements:

• You are 18 years and above on the date of registration.
• You are a Malaysian citizen or a legal resident in Malaysia.
• You are registering voluntarily and not under any duress or undue influence.
• You have never been prohibited from using our services vcity345 previously.
• The information you provide during registration is true, accurate, and up to date.

vcity345 reserves the right to request identity verification documents such as a national ID (MyKad) or passport at any time for age and identity verification purposes. Failure to provide the requested documents may result in your account being suspended until verification is complete.

3Member Account

Each individual is only permitted to hold one (1) account at vcity345. Holding more than one account — whether under your own name, another person's name, or false information — is strictly prohibited and may result in the closure of all associated accounts without any refund.

You are solely responsible for:

• Keep your password and account login details confidential.
• All activity conducted under your account, including transactions and wagers.
• Notify vcity345 immediately if you suspect unauthorised access to your account.
• Updating your account information whenever there are changes, particularly your phone number and email address.

vcity345 shall not be held liable for any losses arising from unauthorised use of your account by a third party without your consent, unless such losses result from our own negligence.

Transferring an account to another party is strictly prohibited. Any account found to have been transferred will be closed immediately.

4Deposit & Withdrawal

All financial transactions on vcity345 is in Malaysian Ringgit (MYR) only. vcity345 supports the following deposit and withdrawal methods, all of which are local Malaysian payment options:

• Touch 'n Go eWallet – Deposit and withdrawal available
• GrabPay – Deposit and withdrawal available
• DuitNow – Deposit and withdrawal available
• Boost – Fast deposits available
• ShopeePay – Deposit available
• FPX Internet Banking – Maybank2u, CIMB Clicks, and other local banks

The terms for deposits and withdrawals are as follows:

• The minimum deposit amount is RM 20 per transaction.
• The minimum withdrawal amount is RM 50 per request.
• Withdrawals may only be made to the same payment method used for the deposit, or to a bank account held in the same member's name.
• Withdrawal requests are typically processed within 1–24 working hours. Withdrawals exceeding RM 50,000 may require up to 3 business days to process.
• vcity345 reserves the right to request additional identity verification before processing large withdrawals.

5Bonuses & Promotions

From time to time, vcity345 offers a wide range of bonuses and promotions for members, including welcome bonuses, free spins, cashback, and festive deals. All bonuses are subject to the following terms:

• Each bonus is only eligible for one (1) account per individual, address, phone number, IP address, or device.
• Bonuses carry a wagering requirement that must be met before any winnings derived from the bonus can be withdrawn.
• Wagering requirements, validity periods, and bonus amounts will be clearly stated in the respective promotion terms.
• vcity345 reserves the right to withdraw any bonus at any time if misuse, fraud, or any attempt to exploit bonuses is detected.
• Bonuses cannot be transferred between accounts or exchanged directly for cash.
• When a bonus is used alongside a real money balance, the real money balance will be wagered first unless otherwise stated.

vcity345 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. All decisions made by vcity345 regarding bonus claims is final.

6Game Rules

All games offered on vcity345 — including slots, live blackjack, sports betting (Malaysia Super League, EPL, badminton, cricket, e-sports), lottery, progressive jackpots, and more — are subject to their respective rules available within each game.

General principles of play at vcity345:

• All games use a certified RNG (Random Number Generator) independently verified to ensure complete fairness.
• Accepted bets are final and cannot be cancelled once the game has started.
• Winnings are automatically credited to the member's account once the game concludes.
• In the event of a technical disruption during gameplay, vcity345 will investigate and resolve cases based on available system records. The decision vcity345 is final.
• The minimum and maximum bets for each game are set by vcity345 and are subject to change without prior notice.

7Prohibited Conduct

Member vcity345 strictly prohibits the following:

• Registering or operating more than one account.
• Using bots, automated scripts, or any technical tools to exploit games or systems.
• Colluding with other players to manipulate game outcomes.
• Providing false or misleading information during registration or verification.
• Attempting to hack, disrupt, or impair the functionality of the platform vcity345.
• Using the platform vcity345 for money laundering or any other illegal activities.
• Abusing bonuses or promotions in ways that are inconsistent with the intended purpose of the offer.
• Being rude, threatening, or harassing support staff or other members.

8Account Suspension & Closure

vcity345 reserves the right to suspend, restrict, or close any member's account for the following reasons:

• Suspected or proven fraud, manipulation, or unlawful conduct.
• Failure to provide the required verification documents within the stipulated timeframe.
• Violation of any part of these Terms & Conditions.
• Requests from the relevant authorities.
• The member chooses to close their account for personal reasons.

Members who wish to close their own account may contact the support team vcity345 via live chat or email at support@vcity345.bet. Any valid balance will be returned to the original payment method within 5–7 business days, subject to successful verification.

In the event of account closure due to a breach of these terms, vcity345 reserves the right to hold any balance involved in suspected fraudulent activity pending the outcome of an investigation.

9Security & Privacy

vcity345 takes the data security of all members seriously. Our platform is protected by SSL 256-bit encryption, ensuring that all communication between your browser and our servers is fully secured.

The collection and use of your personal data is governed by Privacy Policy our separate policy. In brief:

• Your personal information is collected solely for platform operation, identity verification, and legal compliance purposes.
• vcity345 does not sell or share members' personal information with third parties for marketing purposes.
• You have the right to request a copy of your personal data held by vcity345 at any time.
• All financial transaction records are securely stored in accordance with applicable legal requirements.

10Limitation of Liability

vcity345 provides the gaming platform on an "as is" and "as available" basis. While we strive to keep the platform running smoothly at all times, we cannot guarantee that the service will be free from interruptions, errors, or technical issues.

In any circumstance, the total liability of vcity345 to a member shall not exceed the net deposit amount made by that member in the 30 days prior to the claim being submitted.

vcity345 is not liable for:

• Indirect, consequential, or incidental losses arising from the use of the platform.
• Losses resulting from internet disruptions or device issues on the member's end.
• Actions or omissions by third parties beyond our control.
• Betting outcomes deemed unsatisfactory by the member.

11Responsible Gaming

vcity345 genuinely cares about the well-being of all members. We believe gaming should be a source of entertainment and enjoyment, not a financial burden or cause of personal hardship.

As part of our commitment to responsible gaming, vcity345 provides the following tools for all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits within your account.
• Betting Limit: Maximum bet limit per session or game.
• Time-Out: The option to take a temporary break from the platform for 24 hours, 1 week, or 1 month.
• Self-Exclusion: The option to permanently self-exclude from the platform, if needed.
• Check Betting History: Access to a complete record of your betting activity.

If you or someone you know is showing signs of problem gambling, please contact vcity345 or seek professional help. The Responsible Gaming we provide further information and resources.

12Amendments to Terms

vcity345 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Members will be notified of significant changes via their registered email or in-account notification with a minimum notice of 7 days before taking effect.

Minor changes or corrections that do not materially affect member rights may take effect immediately without prior notice. It is your responsibility to review this page periodically.

The date of the last update to these Terms & Conditions will always be displayed at the top of this document. Continued use of the platform vcity345 after any amendments take effect constitutes your acceptance of the updated terms.

13Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the use of the vcity345, please contact us through the following channels:

• Live Chat: Available 24/7 directly from vcity345.bet
• Email: support@vcity345.bet (responded within 2–4 business hours)
• FAQ: Visit /faq for answers to the most frequently asked questions

Support team vcity345 operates fully in Bahasa Melayu and is ready to assist you at any time. We aim to respond to all enquiries within 24 hours.