Privacy Policy vcity345 – Our Commitment to Protecting Your Data

1Introduction & Scope of This Policy

vcity345 ("we", "our platform") is an online gaming platform operating for users in Malaysia, offering a wide range of games including slots, live blackjack, Sports Betting, lottery, and progressive jackpots. In the course of our operations, we collect personal information from members and platform visitors.

This Privacy Policy applies to all personal information collected by vcity345 through the vcity345.bet website, mobile app (where available), and any other communication channels between you and vcity345. This document also outlines your rights regarding that personal data.

2Personal Information We Collect

vcity345 collects various types of personal information depending on how you use our platform. Below is a summary table of the data categories collected:

We do not collect sensitive personal information such as biometric data, health information, or political affiliations unless required by law.

3How We Collect Your Information

Your personal information is collected by vcity345 through the following means:

• Account Registration: When you register a new account at vcity345, you are required to provide basic information such as your name, email, phone number, and date of birth.
• Identity Verification: During the KYC (Know Your Customer) process, you may be required to submit a copy of your MyKad or passport for age and identity verification purposes.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks, or any other FPX method, our system records the transaction in Malaysian Ringgit (RM).
• Platform Usage: Technical data such as IP addresses, browser type, and gaming activity are collected automatically when you use the platform.
• Communications: When you contact customer support via live chat or email, conversations may be recorded for training and security purposes.
• Cookies and Tracking Technologies: Our website uses cookies and similar technologies to enhance your experience. See Section 7 for more details.

4How We Use Your Personal Data

vcity345 uses your personal information solely for lawful and transparent purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating and managing your member account, processing logins, and maintaining account security.
• Transaction Processing: Processing deposits and withdrawals in MYR via the local payment methods you have selected.
• Identity Verification (KYC): Verifying member eligibility (18+) and meeting anti-money laundering legal compliance requirements.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical support in Bahasa Malaysia.
• Platform Security: Detecting and preventing fraud, account misuse, and illegal activity.
• Platform Improvements: Analysing usage patterns to improve the gaming experience and platform features.
• Marketing Communications: Sending promotional offers, bonuses, and the latest updates (you may unsubscribe at any time).
• Legal Compliance: To fulfil applicable legal and regulatory obligations.

5Data Sharing & Disclosure

vcity345 does not sell, rent, or trade members' personal information to any third party for marketing purposes. However, in certain circumstances, we may need to share your data with selected parties:

• Payment Service Providers: Payment providers such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX-participating banks receive the transaction information necessary to process deposits and withdrawals in MYR.
• Game Providers: Third-party gaming platforms (such as Pragmatic Play, PG Soft, and Microgaming) receive only the minimum technical data required for game functionality. They are bound by strict confidentiality agreements.
• Authorities: vcity345 may disclose personal information to Malaysian or international authorities when required by law, court order, or official investigation.
• Affiliated Companies: Companies within the same group as vcity345 may receive certain data for internal operational purposes, subject to equally stringent privacy standards.

All third parties that receive your data from vcity345 are required to comply with data protection standards equivalent to or higher than those we uphold.

6Data Storage & Security

vcity345 implements comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration:

• 256-bit SSL Encryption: All communications between your device and our servers are encrypted using 256-bit SSL standards — the same level used by online banking systems.
• Secure Storage: Member data is stored on secured servers with strict access controls, multi-layered firewalls, and intrusion detection systems.
• Data-at-Rest Encryption: Sensitive information such as passwords and personal identification numbers is stored in encrypted form using strong hashing algorithms.
• Two-Factor Authentication: You can enable 2FA on your account for an added layer of protection.
• Periodic Security Audits: Our systems are periodically audited by independent security experts to identify and address any vulnerabilities.

Data retention periods are as follows: active account data is retained for the duration of membership; financial transaction data is kept for a minimum of 7 years in accordance with legal requirements; closed account data is retained for up to 5 years after closure for compliance purposes.

7Cookies & Tracking Technologies

Website vcity345 uses cookies and similar tracking technologies to enhance your experience and help us understand how the platform is used. The following are the types of cookies we use:

You can manage your cookie preferences through your browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of some parts of the platform vcity345.

8Your Rights Regarding Personal Data

As a member vcity345 and under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact us by email at support@vcity345.bet or via 24/7 live chat. We will process your request within 30 calendar days from the date of receipt.

9Child Data Protection

vcity345 is a gaming platform restricted to individuals aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If you believe that someone under the age of 18 has registered an account on vcity345, please contact us immediately. We will investigate and close the account, and promptly delete all associated data upon verification.

Parents and guardians concerned about their children's use of online gaming platforms are encouraged to use appropriate parental control software and to have open conversations about the risks of gambling among young people.

10International Data Transfers

In the course of platform operations, some of your data may be transferred to or processed outside Malaysia, particularly in the context of cloud computing services and international gaming software providers.

When such data transfers occur, vcity345 ensure that:

• The recipient country maintains an equivalent or higher level of data protection.
• Transfers are carried out based on lawful mechanisms such as standard contractual clauses.
• Recipients are required to comply with strict data protection terms through a data processing agreement.

All international data transfers are carried out solely for necessary operational purposes and do not exceed what is required to achieve those purposes.

11Amendments to This Privacy Policy

vcity345 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or how we handle data. Any material amendments will be communicated to members via their registered email or in-account notifications.

The "Updated" date at the top of this document will be revised each time an amendment is made. It is your responsibility to check this page periodically. Continued use of the vcity345 after the amendments take effect will be considered acceptance of the updated terms.

12Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact our Data Privacy Officer vcity345 through the following channels:

• Privacy Email: support@vcity345.bet (please state subject: "Privacy Policy Enquiry")
• 24/7 Live Chat: Accessible directly from vcity345.bet
• FAQ: Visit our FAQ section

We are committed to responding to all privacy-related enquiries within 7 working days. For more complex issues, this period may be extended to up to 30 calendar days, and we will notify you if this is the case.